cardPresso supports Windows XP SP3, Windows Vista (32 and 64bit), Windows 7 (32 and 64bit), Windows 8 (32 and 64bit), and Mac OS X 10.5+. For now, there is no cardPresso version compliant with Linux operating system.

Import / edition :

cardPresso includes an integrated image manipulation tool that applies image manipulations such as crop, flip, rotation, color balance, contrast and brightness as well as monochrome conversions to an image. cardPresso can also automatically resize images to fit into a defined rectangular area and includes a FaceCrop tool for easy face detection and crop.

Image acquisition is also available. cardPresso will work with any Directshow, WIA or TWAIN compliant digital camera, webcam or scanner.

Export: with cardPresso, you can export images it as one of the available types: .bmp, .gif, .jpg, .mng, .pbm, .pgm, .png, .ppm, .tif, .xbm and .xpm.

XXS-Lite (only for Evolis): In a version exclusive to Evolis and cannot be sold separately of Zenius printers. Exactly the same as XXS, but internal database limited to 50 records. 

To develop your own application(s) and monitor all Evolis printers, a development kit is available for download, which provides you with all the tools, escape commands, DLL and code samples that you require. Please contact your Evolis reseller/distributor for more information on this.

Yes it is possible to encode. Magnetic encoding is available with this edition. You can select this feature when you select the type of card you are will create.

• Contactless: cardPresso supports all ISO14443 (Mifare 1K, 4K, DESFire, Ultralight, SmartMX,...) and ISO15693 (from ST Microelectronics - LRI1K, LRI2K, LRIS2K and LRIS64K, Philips - ICode SLI, Infineon AG - my-d, Texas Instruments - Tag-IT, EM Microelectronics-Marin - EM 4135, 4x33, 4094...) cards. cardPresso supports all PC/SC compliant encoders (HID Omnikey 5x21, SpringCard CrazyWriter, SCM,...).
   
• Smartcard: cardPresso supports all ISO7816 cards.
   
• Encoding tools : cardPresso supports barcode 1D and 2D, Magnetic Encoding, Contactless (RFID) Encoding and Smartcard encoding.
   
• Encoding and printing: Yes cardPresso provides the features required to encode (magnetic, smartcard and contactless) and print in one go.

Yes. You must install the latest operating system provided by the printer manufacturer.

The upgrade can be done in the card designer itself when you are connected to the Internet. Contact your Evolis distributor to have an activation code. 

Evolis components used to detect the printer, manage the communication and notifications. It’s also the graphic interface to set and display the information related to each detected printer.
The print center is also in relation with the printer manager for the notifications.

Primacy and Zenius drivers are available for the following platforms:

• Windows Server 2012 (32/64 bit)*, Windows Server 2008 R2 (64 bit)*, Windows Server 2008 (32/64 bit)*, Windows 10 (32/64 bit), Windows 7 (32/64 bit), Windows 8.1 (32/64 bit), Windows 8 (32/64 bit), Windows Vista (32/64 bit), Windows XP (SP3) (32 bit).

• MacOS X 10.14 (Mojave), Mac0S X 10.13 (High Sierra), MacOS X 10.12 (Sierra), MacOS X 10.11 (El Capitan), MacOS X 10.10 (Yosemite), MacOS X 10.9 (Mavericks), MacOS X 10.8 (Mountain Lion), MacOS X 10.7 (Lion), MacOS X 10.6 (Snow Leopard).

• Linux

A driver is software used to communicate with the printer through the computer in order to manage ribbon choice, print intensity, contrast, insertion modes, magnetic settings, lamination settings, etc.

The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system.

Administrator rights are required for its installation.

The Primacy ribbons are also compatible with Zenius ribbons, except for the R5F005xxx (YMCKO), R6F003xxx (YMCKOK) and R2F010xxx (KO).

It will not be possible to use a ribbon from the other ranges (Pebble, Quantum, etc...) in a Primacy printer and vice-versa. Primacy printers and the ribbons use now different technologies and frames. This is why they are not interchangeable.

A half-panel YMCKO color ribbon is a dye-sublimation ribbon which has the same ink specifications as the standard or full-panel YMCKO color ribbon. The difference between the standard YMCKO ribbon and the half-panel ribbon is in the Yellow, Magenta and Cyan panels which have a maximum length of 35 mm.

This ribbon is useful and cost-effective if the color-printed area of your layout is no bigger than a logo or an ID picture.

The difference between the standard black monochrome ribbon and the Black Wax one is in the ink composition. The Black Wax ribbon will enable you to print on cards (ABS, PET, paper …) which are not compatible with the standard black ribbon.

ONLY Evolis ribbons must be used with an Evolis printer. Using generic ribbons with an Evolis printer will expose you to printing problems, plus, the warranty will be null and void. No support request will be entertained if generic ribbons have been used.

Please refer to the user's guide or to the "How to" delivered on the CD with the printer .

Please refer to the
user's guide or to the "
How to" available on the Evolis web site and delivered on the printer CD.

If no LED light is on, including the power button, please check the following points:

1. Is the power supply connected to a live electrical wall socket?

2. Is the power supply an Evolis one?

3. Is the power supply faulty? (The power supply displays a green light when it operates properly).

4. Is the power supply suitably connected to the printer?

The dimensions of the card that will be used with the Evolis printer must be strictly respected. These dimensions correspond to the ISO CR80 norm as described below:

For the card thickness a manual gauge will allow you to use cards from 0.25 (10mil) to 1mm (40mil)

For mechanic, adjustment and also warranty reasons, the print head of the other or previous ranges are not compatible with the Pebble3. Each print head has a specific part number.

White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head.
If cleaning of the print head does not clear this defect, please contact your Evolis reseller/distributor.